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Frequently Asked Questions

- What is BeyondMoney?

Customers can earn BeyondMoney (every time we shop at beyondfresh.ae from your very first order or something), 10 BeyondMoney is equivalent to 1 UAE Dirham which can be redeemed anytime on your next orders.

- How do I order a product?

Ordering is an easy process at beyondfresh.ae. Just click on the picture of an available product in www.beyondfresh.ae, choose desired quantity and follow the instructions.

- What are the cut off times for ordering

Please double check the available slots while checkout to understand delivery schedules at your area.

-How do you protect customer’s credit card information, is that effective?

Yes, it is effective and safe. We beyondfresh.ae do not store customer’s credit/debit card details in our database. Every online payment related transaction are carried out using trusted payment gateway systems powered by Network International and Emirates NBD Bank

- Where is my order?

You can track your order from your shipping confirmation email or by visiting www.beyondfresh.ae. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

- What are the payment options supported by beyondfresh.ae

Beyondfresh.ae uses trusted payment gateways powered by Network International and EmiratesNBD Bank. We support online payment methods like Credit Cards, Debit Cards and Net Banking.

- Can I pay by cheque?

No we do not accept cheques, you can use Credit Cards, Debit Cards and Net Banking or COD